Privacy Policy

1. Introduction

CommonsHarborside ("we," "our," or "us") is dedicated to safeguarding your privacy. This Privacy Policy lays out how your data is gathered, utilized, disclosed, and protected when you access our website commonsharborside.sbs or engage in our yacht charter services.

Your acceptance of the data procedures described in this document is a condition of using our services. This policy adheres to privacy laws such as the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant legislation in Canada.

2. Information We Collect

2.1 Personal Information

We gather personally identifiable information that you provide to us willingly when you:

• Book a yacht charter
• Get in touch with us via our website or phone
• Sign up for our newsletter
• Complete any forms on our website
• Take part in our surveys or offers

This personal information can include:

• Your name, email, phone number, and address
• Payment information (handled securely by third-party service providers)
• Preferences and specifics regarding your yacht charter
• Contacts to call in case of an emergency
• Any dietary needs or health details (if you choose to share them with us)

2.2 Information Collected Automatically

When you browse our website, certain information about your device and browsing actions is automatically recorded:

• Your IP address and geographical data
• The type and version of your internet browser
• Web pages you visit and the duration of your visit on our site
• The website you came from
• Information about your device such as type and screen resolution

2.3 Cookies and Tracking Tools

We deploy cookies and comparable tracking methods to personalize your experience on our website. They enable us to:

• Store your preferences
• Analyze how our website is used to enhance performance
• Deliver content that is specific to you
• Improve our offerings

You have control over your cookie preferences either via your browser settings or our cookie consent feature.

3. Utilization of Your Data

We apply the data we collect for various objectives:

• Provision of Services: To make yacht charter services available, carry out reservations, and maintain communication regarding your booking
• Client Support: To address your queries and offer assistance
• Transaction Management: To handle payments and billing
• Protection and Safety: To secure our operations and preclude fraudulent activities
• Promotion: To send you offers and news (provided you give consent)
• Enhancement of Website: To analyze visitor behavior and upgrade the website’s functionality
• Adherence to Legal Obligations: To act in accordance with the law and regulations

4. Disclosure and Sharing of Information

Your personal data is not sold, exchanged, or leased to external parties by us. We may disclose your information under these conditions:

4.1 Third-party Services

We may share your data with dependable third-party service providers that support us in various areas including payment processing, website hosting, email marketing, performance tracking, and client service.

4.2 Legal Obligations

We may release your information when legally required or to respond to legal processes, court orders, in emergencies, or to investigate suspected illegal activities or fraud.

4.3 Business Changes

Should there be a corporate merger, acquisition, or asset sale, your data might be transferred as part of the deal.

5. Data Protection

We adopt suitable technical and organizational safeguards to protect your personal data against unauthorized access, modification, exposure, or destruction. Our security measures include encryption, secure servers, access management, periodic audits, and staff training.

Nonetheless, no internet transmission or electronic storage method is completely secure. We cannot promise the absolute security of your data.

6. Data Retention

We keep your personal information for as long as needed to fulfill the purposes it was collected for or as stipulated by legal obligations. Typical retention periods are:

• Charter bookings: 7 years for tax and legal reasons
• Marketing communications: until you opt-out or request deletion
• Web analytics: 26 months
• Customer service interactions: 3 years from the final communication

7. Your Rights and Options

You are granted rights such as acquiring, rectifying, erasing your data (within legal constraints), data portability, opting out of marketing, and managing cookies. To apply these rights, please reach out to us using the information given below.

8. Services by Third Parties

8.1 Google Analytics

For site usage analysis, we employ Google Analytics. You can opt out using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Networks

Our website may feature links to social platforms that have their own privacy protocols.

8.3 Payment Processors

We collaborate with PCI DSS-compliant third-party processors for payment handling.

9. Transnational Data Transfers

We may move and process your data in countries other than France. We adhere to suitable protections in line with current privacy regulations.

10. Youth Privacy

We do not intentionally target or gather data from individuals under 13 years of age. If you suspect that a minor has provided us with data, please contact us promptly.

11. Updates to This Privacy Policy

Ongoing updates to this Privacy Policy may occur due to changes in our policies or legal mandates. We will inform you by updating the policy on our website, emailing registered users, or posting a notice. Continued use after changes take effect equates to your consent.

12. Contact Details

For inquiries regarding this Privacy Policy or our data practices, reach out to us:

13. Compliance with Google Ads User Consent Policy

Our adherence to Google Ads user consent policies is steadfast. You may modify your preferences concerning cookies or tracking at any time via our cookie settings.